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I got it sorted by reluctantly giving a photo of my driving licence, but honestly, if you even want to update a ticket you have to log in, which if you can't, breaks the whole process. This meant I had to submit three tickets in total before it was finally fixed.

I fancied getting the Modern Warfare 2 remastered edition off Battlenet and so installed it on my system. However, things have not went to plan. I was asked to verify my account and given the choice of using the authenticator or a text to my mobile. However, the mobile is my old phone. I tried...