Battle.net, broken as hell.

[Vargas Fan]

I fancied getting the Modern Warfare 2 remastered edition off Battlenet and so installed it on my system. However, things have not went to plan. I was asked to verify my account and given the choice of using the authenticator or a text to my mobile. However, the mobile is my old phone. I tried numerous ways, and Battlenets wonderfully great tech posts say you can change your phone number by logging into your account. Which I can't do...due to authentication issues.

I contacted them, and they said to provide photographic proof of ID (Yeh, right, that's not going to happen), and to click a link to update my ticket, which leads to a login page you can't access.....wonderful.

So, I reluctantly download the authenticator, try to set it up and it says to enter a code...which never appeared. Anyone else have this problem, anyone know a solution?

Honestly, if you want to retrieve details the simple way would be accessible through email, but the Battle.net system seems to lead you in a never ending spiral of frustration.

 

[Val the Moofia Boss]

MMO-Champion is the biggest fan forum for Blizzard games and still gets thousands and thousands of views every day. If you ask in the general discussion (for WoW) subforum, there might be someone who knows a solution.

 

[Vargas Fan]

I got it sorted by reluctantly giving a photo of my driving licence, but honestly, if you even want to update a ticket you have to log in, which if you can't, breaks the whole process.

This meant I had to submit three tickets in total before it was finally fixed.