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Digital Ocean is all virtual in that regard

The site was taken offline for an attempted upgrade. We had performed this process multiple times in a test environment that perfectly replicated the live environment. When we took the site down, we made a backup image of the site, copied said image over to the test environment, and began the...

We tested the upgrade process multiple times in a test environment, it worked every time. We tried to do it for real and had multiple failure points, mostly server side.